POLICIES

Please read over our policies below. For questions or additional information, feel free to contact us


N E W  C O L O R  G U E S T S
We require all first-time guests to schedule a professional consultation for any color services, especially balayage or other creative color services. A consultation, which is complimentary and only takes 15 minutes, helps us schedule the correct services needed to accomplish the look you desire. We will also provide you with a quote during your consultation.

 

C O N S U L T A T I O N S
If you have questions about a specific style or would like a quote on services, we highly encourage a professional consultation.  At Ekskluziv, consultations are complimentary and only take about 15 minutes. Call to book a consultation with one of our artists today. 

 

R E - D O   S E R V I C E S
If for any reason you are unhappy with our services, we do offer re-do appointments at no cost. Please call to schedule a re-do within 48 hours of the original appointment date. Re-do services must be booked within a week of the original appointment. 

 

E X C H A N G E S  A N D  R E T U R N S
We stand behind the products and tools we use. If for some reason you are not satisfied with products purchased at our salon, you may return or exchange it for another product within 30 days of the original purchase date. All sale items are final sale.


 

info@ekskluzivexperience.com  |  (540) 581-4690  |  123 Kirk Ave SW Roanoke Va 24011

 © 2014 EKSKLUZIV LLC

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